Knowledge Base

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Knowledge Base

Insights Cloud Portal

Insights Cloud Portal

Our portal makes it easy to submit service tickets and meter reads, order supplies, and access IT and imaging self-service solutions.

Getting Started and FAQ

Your Fast Pass to the Portal

Portal FAQs

Access, Login and User Roles

What Is the URL To Access Our Portal?

How Do I Register for the Portal?

What User Roles Are Available in the Portal?

Guest Experience

The Guest Experience in the Portal

Guest Experience - Print Service Requests

Guest Experience - Print Supply Request

Copiers & Printers Module - Meter, Supplies & Service

How Do I Find the Meter Reading Due for a Device?

What If the Meter Reading Is Incorrect?

How Do I Request Service or See Status and History?

How do I change or cancel a service call?

How do I place a supply order, see status of the supply order and view the supply order history in the Portal?

How Do I Cancel a Supply Order?

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Reports Module

How Do I Use the Reports Module?