Guest Experience - Print Supply Request

Marco's Client Portal now offers a Guest Experience to request supplies for your print device.

Access to the Guest Experience

🔗https://portal.marconet.com/guestexperience

Supply Request

Watch this short video to learn more about the Supply Request for Guests.

NOTE: The user will need to know the Equipment Number or Serial Number of the device to request.

When you arrive at the Guest Experience, choose the option on the right to request supplies. You will then be presented with a screen to enter your equipment number or serial number. Once you enter the equipment or the serial number, press search.

This will direct you to the page where the system will have looked up your equipment, reviewed the contract associated with this equipment, and presented the items that are available for you to order.

You will notice that on some of the items, prices may vary. Any items that are listed as a zero charge are included in your contract. If there's a price associated with the items or the supplies listed on the page, those will be billable items. You may also see some items that will indicate “Call for Pricing”. These are special items and will need to be obtained through the Marco Supplies team at this time.  

Once you have reviewed the items, please select the plus sign on the item you would like to order and they will display in the lower right-hand corner under the cart.

Then you will need to complete contact details including:

• First name
• Last name
• Work e-mail address
• Work phone number

All four fields are required to continue with your supply request. Once all items needed are added, then confirm the cart on the lower right of the page. Review and Confirm will take you to a page to confirm your equipment, order, and contact details. It will show the supply item details including the item number, description, quantity, and price of the item you selected.

Directly below there is an option for you to enter a customer purchase order number as well as order remarks that would be transmitted to the order team for processing. Below the order remarks there is a "Place Order" button.

When you select the "Place Order" button, this too will review the order, the information you provided, the serial number, part number(s), and ensure that you are a valid contact. If this is all correct, you will be presented with a CAPTCHA option to confirm you are a person. Then you will receive one of two confirmations.

• The first confirmation would be a Green Bar at the top of the page that will indicate a successful completion of a supply request.
• If something is missing, a Red Display will show you that there is something incomplete and we're unable to process your request at this time. 

Upon completion of a successful request, you will also receive an e-mail to the address that you have entered on the previous page. Any questions about this process at all, please reply to that e-mail and it will go to the Copier Supplies team. They will be able to assist you with any information you may need.